FAQ

Case reports take about one clinic day. Rush/Same Day/Immediate reports are also available.

We strive to provide the best service, as such, discounts are given for security and efficiency best practices as well as increased volume of submissions.  
Your initial standard radiology consult report fee is over 65% reduced with digital prepayment. Contact us about submitting multiple cases for a continuing practice discount.

Standard Case Fee: $149*

Standard Case Fee, Digital-Automatic Payment: $99

Case Fee No Pictures, Digital-Automatic Payment: $79

Rush/Same Day: $50 Surcharge**
Stat/Within the Hour: $75 Surcharge**

*Note that without digital automatic payment, reports are released the day that full payment is received.  Due to variations in your business practices and post office mail service, manual payment may delay your digital receipt of the completed report up to 2-3 weeks after case submission, whereas with digital automatic payment, you receive your report in about 1 clinic day.  
**Automatic payment is required for any Rush services. 

Practices who submit all their scans have access to an On-Call Radiologist. This saves money and time for you and your patients by minimizing retakes, incorrect scans, and by answering ay questions you may have. 
Additionally, every report has a secure click-to-chat link to answer any questions.

Each state requires that every CBCT volume has a complete radiographic report. Since you are directly responsible for everything inside your CBCT volume, like every procedure that you do, you choose whether you complete it yourself or refer it out. Since OMRs have years of training, we regularly spot things that are consistently missed in scans and can complete the report faster and more cost effectively.

Did you know?

Yes! While it can be difficult for the patient to remove rings, studs, and other piercings, metal within and adjacent to the scan adds artifact, limiting the diagnostic ability of the scan. 

No.*  The best way to reduce patient radiation dose is to collimate (narrow) the scan to include only the areas that you want to evaluate.
See our  image guidelines for more.
*While a thyroid collar can be helpful in other contexts, a collar here won’t eliminate radiation to the thyroid and usually makes adjacent areas of the scan non-diagnostic. 

Best Practices:
1. Make sure the machine won’t bump the patient, and instruct them not to move or swallow during the scan.
2. Watch the patient during the scan.  If you notice movement, stop the scan and restart. 
3. Before dismissing the patient, look through the scan to verify that the area of interest is within the scan and without significant motion. 

HIOMR uses a payment system called Stripe that is integrated with our initial case submission form in order to provide timely service, improve security, decrease overhead, and follow current payment best practices.  Stripe is an internationally trusted brand which provides payment services for companies like Target, Shopify, UNICEF, Lyft, Reddit, Amazon, and hundreds of thousands of other companies.  Stripe has substantial security policies.   Why did we choose Stripe? How do we know it is secure? Stripe’s website security policy  “Anyone involved with the processing, transmission, or storage of card data must comply with the Payment Card Industry Data Security Standards (PCI DSS). Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry. PCI compliance is a shared responsibility and applies to both Stripe and your business. When accepting payments, you must do so in a PCI compliant manner. The simplest way for you to be PCI compliant is to never see (or have access to) card data at all.”
What does this mean?  It means that we, HIOMR, do not store your payment information because it is sent directly to Stripe – the data you enter is never sent to our storage.  Connection to Stripe requires a secure browser connection as well as a number of certificates which creates another layer of security.  Stripe uses several technologies to ensure secure data communicationData encryption scrambles the information so that the original message becomes completely meaningless.  Stripe uses AES-256 encryption, which is like having a number pad with 78 digits. Note that 1 billion is only 10 digits long, so 78 digits is an INCREDIBLY big number.  Certified auditors regularly audit Stripe, ensuring that Stripe adheres to the same high security standards as other financial services companies.  Stripe follows best practices to maintain these high standards.  
We have chosen Stripe because it is secure, stable, and safe, allowing us to securely bill when reports are completed. Please let us know any concerns or suggestions you may have regarding payment security at [email protected]

To change your payment method, just let us know at [email protected] and we’ll send you a form to securely fill out your new information.

Patient privacy is paramount, that is why we take matters of HIPAA and general security very seriously. Our website follows security and privacy best practices, as such, we store all patient information encrypted both at rest and in transit, and we use encrypted secure communications with any patient information, and we ask you to do the same.  We don’t send any patient information over open email, even when other radiology practices do. Why? Many of the breaches  noted in the link below happened because of simple issues.  

Did you know?

Dr. Jacob Dunn, DMD, MS, grew up in the Las Vegas valley. He completed his bachelor’s degree at Brigham Young University and his dental degree at the University of Nevada Las Vegas, School of Dental Medicine. While completing his Oral & Maxillofacial Radiology residency at University of North Carolina Chapel Hill, he enjoyed shrimp and grits and chicken and waffles immensely. Outside of school he’s been stranded in downtown Salt Lake City during the 2002 Winter Olympics, been detained by the police in Moscow, Russia, and researched under an expert of radiation dosimetry, Dr. John B Ludlow.

Dr. Dunn is a diplomate of the American Board of Oral & Maxillofacial Radiology and currently divides his time between speaking engagements, private practice radiology, teaching, general consulting, and his family.

HIOMR uses a payment system called Stripe that is integrated with our initial case submission form in order to provide timely service, improve security, decrease overhead, and follow current payment best practices.  Stripe is an internationally trusted brand which provides payment services for companies like Target, Shopify, UNICEF, Lyft, Reddit, Amazon, and hundreds of thousands of other companies.  Stripe has substantial security policies.  

Why did we choose Stripe? How do we know it is secure?

Stripe’s website security policy 

“Anyone involved with the processing, transmission, or storage of card data must comply with the Payment Card Industry Data Security Standards (PCI DSS). Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry. PCI compliance is a shared responsibility and applies to both Stripe and your business. When accepting payments, you must do so in a PCI compliant manner. The simplest way for you to be PCI compliant is to never see (or have access to) card data at all.”

What does this mean?  It means that we, HIOMR, do not store your payment information because it is sent directly to Stripe – the data you enter is never sent to our storage.  Connection to Stripe requires a secure browser connection as well as a number of certificates which creates another layer of security.  Stripe uses several technologies to ensure secure data communicationData encryption scrambles the information so that the original message becomes completely meaningless.  Stripe uses AES-256 encryption, which is like having a number pad with 78 digits. Note that 1 billion is only 10 digits long, so 78 digits is an INCREDIBLY big number.  Certified auditors regularly audit Stripe, ensuring that Stripe adheres to the same high security standards as other financial services companies.  Stripe follows best practices to maintain these high standards.  

We have chosen Stripe because it is secure, stable, and safe, allowing us to securely bill when reports are completed. 
Please let us know any concerns or suggestions you may have regarding payment security at
[email protected]

Submit a Patient Case

1. Export DICOM and any other images (1 min)

2. If the volume is a folder, compress (zip) it (30 sec)

3. Upload images while filling out data (~1-2 min)

4. Submit Case (5 sec)

Connect with Us

Ask about how we can advance your practice, including submission of cases or free consultation on purchasing the best CBCT machine for your needs.

Support/general questions:
[email protected]

Account questions:
[email protected]

Call us at any number:
National: (833) XRAY-DOC
Utah: (385) 444-3210
California: (650) 665-6500